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Get More Help

If you need to request a password/pin number reset or to unlock your account please follow the Forgotten Password and Locked Accounts link on the portal home page.


In-House Foster Carers

If you have any questions please refer to your Portal user guide, or contact your local Fostering team.


Disabled Children's Day Care and Short Break Providers 0 - 25

If you require any assistance please contact your relevant Disabled Children's or Young People’s Team:

0-15 Years

South Kent Coast and Thanet DCS Team – 03000 411053 (0 - 15)

Ashford, Canterbury & Coastal DCS Team – 03000 420886 (0 – 15)

West Kent DCS Team – 03000 411789 (0 – 15)

Dartford, Gravesend, Swanley & Swale DCS Team – 03000 413234 (0 - 15)


16-25 Years

South Kent Coast and Thanet YP Team – 03000 410710 / 417868 (16 – 25)

Ashford, Canterbury & Coastal YP Team – 03000 410710 / 417868 (16 – 25)

West Kent YP Team – 03000 411777 (16 – 25)

Dartford, Gravesend, Swanley & Swale YP Team – 03000 413232 (16 - 25)


External Providers 0 - 17

If you require any assistance please call the Access to Resources Children's Team (ART) on 03000 419 200.


External Providers 18+

If you require any assistance please call:

18+ East - 03000 418102

18+ West - 03000 421124