Getting Started

Once the council has granted you access to the portal, you will be provided with a default password. Your account will become active immediately and you should log in and change your password.

To do this enter your e-mail address and the default password provided, then click the Login button. On your first login you will be asked to set a 6 digit PIN and on subsequent logins you will need to provide 2 digits from this PIN. If you are registered as a contact for multiple providers, you will be asked to pick a provider from a drop-down list before you can proceed to the secure home page.

Once logged in, a number of options become available to you at the top of the page. You will also see your name and your provider’s name. If you are registered with multiple providers you will see a drop down list which allows you to change the current provider.

More Information

The Home Page and How to Get Access pages contain additional information.

Home Page

How to Get Access

Logging Out

Once you have finished using this portal, click the “Log Out” link in the top right corner of the page. This will end your secure session.